FOR MERCHANTS:

This Privacy Policy (“Policy”) governs the manner in which Instant Global Paytech Private Limited (the “Company” or “We”) collects, gains access to, uses, maintains, and discloses information including personal information of the users (each, a “User”) of various services (“Services”) provided by the Company, either through the website of the Company or through mobile applications or through the Agent/Distributor portal or network telecom operators. Please note that the scope of this Policy is limited to the aforesaid information collected or received by the Company through your use of the Services. By using the Service, you are expressing your agreement to this Policy and the processing of your information, including your personal information, in the manner provided in this Policy. If you do not agree to these terms, please do not use the Service and do not provide the permissions when specifically asked by the Company.

Go Payments takes privacy and data protection issues seriously. We have designed this Privacy Policy to explain how we handle personally identifiable information collected from Sub-Merchants who register for services and submit information to Go Payments through the Internet. We will notify you of any significant changes to this Privacy Policy, either by email (if we have your contact information) or through a prominent notice / notification on our website or app. If you have questions about Go Payments privacy practices, please contact us at support@go.ooo

Legal Basis for Processing:

We process personal data only under the following legal bases:

1. Consent - When you voluntarily provide your information and consent to its processing.
2. Legitimate Uses Under the DPDP Act, 2023 - Including fraud prevention, network and information security, service improvement, regulatory requirements that fall under “legitimate uses,” dispute resolution, error detection, and enforcing legal rights.

Scope of this Privacy Policy

This Privacy Policy covers Go Payments’ treatment of personally identifiable information collected from Sub-Merchants who use the Go Payments payment platform, as well as consumer information that we acquire in the course of our business. This Policy also covers the treatment of personally identifiable information that Go Payments’ back-end technology providers/partners may share with it.

This Policy does not apply to the practices of companies that Go Payments does not own or control, or to people that Go Payments does not employ or manage.

Objectives:

1. Provide consumers notice of our information practices
2. Offer consumers choices as to how their information is used beyond the purpose for which the information was provided.
3. Offer consumers reasonable access to their information and an opportunity to correct inaccuracies.
4. Take reasonable steps to protect the security and integrity of personal information.

Go Payments respects your privacy and wants to promote trust and confidence on the internet. As such, Go Payments feels it is necessary to disclose to you what information this site collects and tracks and what we do with the information that we collect.

Information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We store information gathered on secure computers. The number of employees involved in the management of the private cloud data center that have access to these computers is limited. We use advanced security technology to prevent our computers from being accessed by unauthorized persons. It is important for you (Sub-Merchant) to protect against unauthorized access to your Login ID/password and to your computer.

Collection of Information

Go Payments collects personal information on Sub-Merchants through the Sub-Merchant registration process, the service agreement executed, and various documents submitted as required from time to time. Go Payments asks customers to supply personal data when placing a payment request, such as name and address, telephone number, and email address. Go Payments uses this data only for fulfilling the payment request or communicating the status of a transaction.

We collect the following data:

1. Sub-Merchant registration details
2. Transaction details (payment amount, date and time of transaction, payment method, etc.)
3. Device and browser information (IP address, browser type, operating system, etc.)

We use this data in aggregate for improving services, analytics, demographics, and resource allocation.

Data Transfer & Storage Location

Go Payments does NOT transfer any personal data outside India.

All data is stored, processed, transmitted, backed up, and retained exclusively within India.

All service providers, partners, banks, KYC agencies, and infrastructure vendors are located within India.

Security of Information

Go Payments uses reasonable precautions to keep the personal information disclosed to us secure and will not disclose this information except as permitted under law or under legitimate uses defined under the DPDP Act, 2023. Information may be shared for fraud protection and risk reduction.

We do not distribute data for marketing purposes. Data is shared only:

1. With your consent
2. As necessary to provide services
3. With companies working on our behalf (bound by strict confidentiality)

Personally identifiable customer information is shared with acquiring banks and processors as necessary for payment processing.

We are not responsible for third-party privacy practices.

User Access & Corrections

Sub-Merchants can log into the Merchant Login page to view or correct their personal information, transaction data, and customer billing/shipping details.

For any concerns, contact:

Instant Global Paytech Pvt. Ltd.
Level 6, Seasons Avenue,
Linking Road, Khar West,
Mumbai 400 052. India.
Email: support@go.ooo

Legal Compliance

We respond to lawful requests such as subpoenas, warrants, or court orders. We may disclose data to law enforcement where users are found violating our content guidelines or using our services for illegal activities.

Behaviour of Third Parties

Go Payments does not control the actions of Sub-Merchants or visitors. If personal information is disclosed to third parties, others may misuse it. Report misuse to support@go.ooo

Children’s Data

Go Payments services may only be used by individuals above 18 years of age.

If children’s data is ever collected:

1. Parental/legal guardian consent will be obtained
2. A verification mechanism will be used
3. Strict safeguards will apply
4. No profiling, tracking, or harmful processing will occur

FOR CUSTOMERS:

Go Payments (Instant Global Paytech Pvt. Ltd.) handles personal data of customers/users responsibly and transparently. This Policy outlines how we use your personal data and how we protect it.

1.Personal Data Collected

We collect:

1. Name, address, phone number, email
2. Payment instrument details (as allowed by RBI/Card-network rules)
3. Transaction information
4. Device/browser/IP-related data
5. Data from partners or affiliates where applicable

Legal Basis for Processing Customer Data

We process customer personal data exclusively under:

1. Consent
2. Legitimate Uses under the DPDP Act, 2023, including:
3. –fraud detection
4. –security monitoring
5. –payment settlement
6. –regulatory requirements permissible under legitimate uses
7. –dispute handling
8. –preventing harm

2. Reasons for Collecting & Processing Data

We collect and process data for:

1. Account creation and identity verification
2. Performing KYC compliance as required under legitimate uses
3. Enabling payments and services requested
4. Communication regarding services
5. Monitoring, audits, and service enhancement
6. Dispute resolution and troubleshooting
7. Customer care
8. Security and fraud prevention
9. Improving applications and services
10. For legitimate uses permitted under DPDP Act, 2023

3. Sharing of Data

Shared only when necessary:

1. Acquiring Banks, Merchants, and Service Providers
2. Government/Regulatory Authorities when legally required under legitimate uses
3. Business Partners for service delivery
4. Third-Party Service Providers (SMS/email gateways, KYC vendors, etc.)

All providers are located within India and must comply with our data protection requirements.

No data is transferred outside India.

4. Security of Your Personal Data

We apply:

1. Encryption
2. Access controls
3. Backups
4. MFA and authentication controls
5. Physical and logical restriction mechanisms

Data is retained only as long as necessary for legitimate uses or legal obligations.

5. Control of Data

You may:

1. Request a copy of your personal data
2. Ask for corrections
3. Request deletion or restriction
4. Object to processing done under legitimate uses
5. Withdraw consent (where applicable)

Contact: support@go.ooo

6. Personal Data of Children

Same safeguards as described in the Merchant section.

7. Personal Data from Other Sources

We may receive data from affiliates, partners, or third-party sources and combine it with data you provide.

8. Transfer in Case of Company Acquisition

In case of sale, merger, or transfer, your data will be handed over only for the same purposes and will remain within India.

9. Cookies

Refer to our Cookie Policy:https://www.go.ooo/cookie-policy

10. Contact Us

Same contact details as above.

We cooperate with law enforcement and may disclose data where necessary.

Jurisdiction and Data Storage Disclosure

All systems, processors, gateways, and partners operate solely within India.

No Cross-Border Data Transfer

Go Payments does not transfer, store, or process personal data outside India.

DPO Contact Details:

Data Protection Officer (DPO)
Instant Global Paytech Pvt. Ltd.,
Level 6, Seasons Avenue, Linking Road,
Khar West, Mumbai-400052
Email: infosec@go.ooo
Tel: +91-22-62143030